Shipping policy
Shipping & Order Processing Timelines
Software and survey equipment orders placed before 3pm ET will generally process the same business day. Orders placed over the weekend or recognized holidays will generally ship the next business day. All survey equipment orders, except software, are shipped via UPS Ground with signature confirmation.
Software orders will be accompanied by download instructions and serial number(s) to activate the respective end-user license(s). Software orders are manually generated and will be processed in the order received.
Delivery arrival times are estimates only and subject to change based on order volume or other circumstances, such as weather-related delays. If we encounter any unexpected delays in shipping, we’ll contact you via email.
Exclusions from Estimated Shipping Timelines and Free Shipping Offers
Estimated Shipping Timelines and Free Shipping offers do not apply to:
- Products shipping to Alaska, Hawaii, U.S. territories, and International orders
- PO boxes & APO addresses - we do not ship to PO or APO addresses
- Pre-orders or back orders
International Shipping
We can sell and ship some products internationally, depending on the destination and product. We currently sell and ship to the Caribbean islands offline. Please contact us to arrange for payment and shipment options.
We reserve the right to hold shipment of any product(s) until the funds have cleared for all international transactions.
Unfortunately, we do not ship nor sell to Europe, Africa, Australia, South American, or Asian-Pacific countries.
Still have questions? Contact us.