Refund policy
Software & Survey Equipment Purchases
Most Carlson Software modules listed on our website reflect a new, end-user perpetual license. If you are a current Carlson Software user or unsure of what to buy, please contact us to discuss new licenses, software maintenance renewal, and/or cross-grade options prior to purchasing.
Please review our FAQ & Support section for Computer Hardware System Requirements and common questions to ensure your software license and/or survey equipment purchase is compatible with your existing desktop, laptop, field survey instruments and/or project requirements.
Important: Each desktop CAD license is valid for two computer installations, except Carlson PhotoCapture. Simultaneous use of a respective software license is not permitted. Software maintenance serial number(s) should be used on the same computer as the linked serial number from the previous version of the software. Installing the new version on another system is equivalent to license transfer and will result in the termination of the previous license within 24 hours. Please use extra care when you have multiple serial numbers on the account to avoid registration issues.